Frequently Asked Questions

How to place an order?

For all orders (both standard & customized designs), do drop us a text on WhatsApp (+65 93276552) to place your order. Proceed to make payment to confirm your order. Once we have received your payment, an order confirmation will be sent to you via text or email.

How many days in advance do I have to place my order?

We accept orders made at least 2-3 days in advance. With the exception for bridal bouquet orders, do enquire at least 2 weeks in advance to avoid disappointment.

Can I customise an order?

Of course! You may drop us a text on WhatsApp (+65 93276552) with the following details: 1. Budget, 2. Color theme / Intended flowers, 3. Type of arrangement (Bouquet, Table Centerpiece, etc.)

Can I request to modify an existing design in your catalogue?

Sure! Just let us know what changes you would like to make to our existing design. These include: wrapping paper, ribbon colour.

*Kindly note that your request will be subjected to availability.
* Additional charges will be applied for addition/replacement of certain flowers.

Hence, do enquire with us before placing an order if you are unsure

I don't know about flowers, anything goes. How should I go about it?

Option 1: You may choose from our existing designs.
Option 2: You may reach out to us to design something unique for you.

How much is delivery?

Delivery is $15–$25 per trip depending on location, except for postal codes in the following areas where delivery charge will be $30 per trip: Changi Airport, Sentosa, Jurong West.

What are your delivery timings?

- Tuesday – Friday: 10am – 8pm
- Sat–Sun: 10am – 6pm

*For a preferred timeslot/specific delivery time, do enquire with us on its availability before placing your order.*

Where can I self collect?

You may self-collect at: 12 New Industrial Road, #06-05D, Singapore 536202.

What time can I self collect?

Self collection is done on appointment basis from Tuesdays to Sundays. Kindly note that we are closed on Mondays.

If I am not giving my flowers immediately, when do you recommend that I collect my flowers?

For fresh flowers, we strongly advise that you collect the flowers as close to the timing you are giving to the recipient so that we can store it in a cool room for you to maintain its freshness. Alternatively, store your flowers in a cool area (such as an aircon room / away from direct sun and humid condition) after collection. Do not leave it in your home fridge. For preserved flowers, you may store it away from direct sun and humid condition after collection.

Flowers Seasonality

Flowers are seasonal products and subjected to availability. In the event a certain flower of a particular design is no longer available, we will contact you to work out a suitable substitution/replacement.

Will my flower order look exactly the same as in the image?

While each flower is unique in its shape, size and colour, we may not fully replicate the flower placement as shown in our images. However, we will strive to design our works as closely to our original pieces as possible.

How to care for fresh flowers so that they will last longer?

1. Store your bouquet/arrangement in a cool environment avoiding direct sun, wind, and humid condition. An aircon room would be great! *DO NOT place them in your house fridge or directly under a fan as this will shorten the lifespan of your fresh flowers.*
2. If you wish, you may unwrap your bouquet and place it in a vase with fresh water.
3. Change water once every two days / when water is cloudy.
4. Trim 2–3cm off the stems at a slant angle before submerging in water.
5. Remove any wilting flowers or foliage that would be submerged in water.
6. Store your vase in a cool area.
7. Enjoy the flowers!

How and when do I make payment?

Full payment must be made within 8 hours from the time you placed your order (either via order form for standard designs / orders made via WhatsApp). Immediate payment is required for last minute orders. Payment can be made via: 1. Bank Transfer (POSB Savings account 405-21849-6), 2. PayLah / PayNow / Googlepay (93276552). Do keep a screenshot of your payment and WhatsApp (+65 93276552) / email a copy of the transaction with your full name.

Do you provide a card?

A complimentary message card is given for every order placed. While there is no word limit, please avoid sending an essay-length message — it might not fit in the card. Kindly note that your message will be handwritten by our florist. If you wish to write the card yourself, just let us know upon checking out!

Do you provide a carrier / bag?

Every order comes with a complimentary bouquet carrier.

Why is it that I don't hear from you after I place my order / enquired about your service?

We apologize should there be a delay in our response as we may be fulfilling ongoing orders. If you still do not hear from us after 24 hours, please drop us a text on WhatsApp at (+65 93276552).